Factory of Graphics – Terms and Conditions
Last Updated: April 29, 2025
1. Custom Production Policy
Factory of Graphics is a custom graphics production company. All products are made-to-order based on client specifications. Due to the customized nature of our services, all sales are final. We do not offer refunds under any circumstances. Replacements may be offered at our discretion depending on the specific situation.
2. Shipping and Delivery
We strive to meet production timelines; however, Factory of Graphics is not responsible for delays caused by shipping couriers, weather conditions, natural disasters, or other forces outside of our control. Additionally, delays caused by late file submissions, artwork revisions, incomplete customer information, or payment delays are the responsibility of the client.
Clients are encouraged to provide files, approvals, delivery information, and payments promptly to meet desired deadlines.
3. Rush Orders
Orders requiring production within 72 hours or less are considered rush orders.
Rush fees will apply and are determined at Factory of Graphics’ sole discretion based on the complexity, material availability, and workload of the project. Rush pricing may vary and will be quoted individually.4. Material Usage and Minimums
Certain materials, including but not limited to specialty vinyls, fabrics, and rigid substrates, may require the purchase of full sheets, rolls, or minimum quantities regardless of the size or quantity needed for a specific project. Clients will be informed of any such requirements during the quoting process.
5. Quotes and Pricing
Quotes provided by Factory of Graphics are generally valid for seven (7) days from the date issued unless otherwise stated.
We reserve the right to modify pricing, update terms, or withdraw quotes at any time based on material costs, supply chain availability, or other operational considerations.6. Contract Pricing and Confidentiality
Factory of Graphics offers contract pricing to select clients at our discretion.
All contract pricing is strictly confidential and may not be shared, distributed, or published without express written consent from Factory of Graphics.
We reserve the right to modify, revoke, or deny future access to contract pricing at any time and for any reason without prior notice.7. Claims and Order Inspections
Clients must inspect all received orders immediately upon delivery.
Any issues, defects, or discrepancies must be reported to Factory of Graphics within 24 hours of receiving the product.
Failure to report issues within the designated timeframe may void any claims for replacement or resolution.Factory of Graphics reserves the right to evaluate all claims on a case-by-case basis and offer appropriate remedies as determined by our team.
8. Limitation of Liability
Factory of Graphics is not liable for any incidental, indirect, or consequential damages, including loss of profits, arising from the use of our products or delays in delivery.
9. Shipping Restrictions and Client Responsibilities
Factory of Graphics ships nationwide within the United States; however, due to material size, weight, or handling requirements, certain products may not be eligible for standard shipping services.
Clients will be notified during the quoting process if any materials require alternate shipping arrangements.
Clients may choose to arrange their own shipping for materials deemed non-standard or oversized at their own expense and responsibility.
It is the client’s responsibility to provide a clear and accurate delivery address, shipping destination, pick-up instructions, and required deadlines at the time of order placement.
Factory of Graphics is not responsible for delays or issues caused by:
Inaccurate or incomplete shipping information provided by the client
Delays by third-party couriers
Shipping challenges associated with non-standard materials
Delays resulting from unpaid or late-paid invoices
10. Payment and Production Timing
Production and shipment of all orders are contingent upon full or agreed-upon payment terms being met.
Delays in payment may result in delays to production, shipping, or delivery timelines.
Factory of Graphics is not responsible for missed deadlines or delivery dates resulting from delayed payments or failure to remit required deposits or balances.
Factory of Graphics – Privacy Policy
Last Updated: April 29, 2025
1. Information We Collect
We may collect personal information including name, email address, phone number, company name, project details, and other relevant information when you:
Submit a contact form
Request a quote
Sign up for contract pricing
Engage with our website
2. How We Use Your Information
We use collected information to:
Process and fulfill orders
Provide quotes and pricing
Communicate project updates
Improve our website and services
Send promotional or informational emails (only with opt-in consent)
We do not sell, rent, or trade your information to third parties.
3. Cookies and Website Analytics
Our website may use cookies and tracking tools to enhance your browsing experience.
You can adjust your browser settings to refuse cookies if preferred.4. Third-Party Services
We may use third-party services (such as payment processors, shipping companies, or CRM platforms) to facilitate business operations.
Your data is only shared with trusted providers when necessary to complete transactions or provide services.5. Security
We take reasonable precautions to protect your information but cannot guarantee absolute security due to the inherent risks of internet use.
6. Your Rights
You have the right to:
Access your personal information
Request corrections or updates to your personal information
Request deletion of your personal information, subject to legal and operational requirements
To exercise these rights, please contact us at orders@factoryofgraphics.com.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
8. Policy Updates
Factory of Graphics reserves the right to modify this Privacy Policy at any time.
Any changes will be posted on this page with an updated effective date.
Clients are encouraged to review this page periodically for any changes.9. Contact Information
If you have any questions, concerns, or requests related to this Privacy Policy or our handling of your personal information, please contact us at:
Factory of Graphics
7100 TPC Drive, Suite 400
Orlando, FL 32822
Email: orders@factoryofgraphics.com
Phone: 1 888-633-8206
Factory of Graphics – Terms of Service
Last Updated: April 29, 2025
1. Acceptance of Terms
By placing an order with Factory of Graphics, you agree to be bound by these Terms and Conditions, as well as any additional policies referenced herein.
2. Service Limitations
We reserve the right to refuse service, cancel orders, or restrict access to services if client behavior is abusive, unreasonable, or in violation of our stated policies.
3. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.
All disputes shall be resolved in the courts located within Orange County, Florida.4. Dispute Resolution
In the event of a dispute, both parties agree to attempt informal resolution through good faith discussions before pursuing any formal legal remedies.